THE MOXCARDS SMALL PRINT
Less exciting than a booster… but just as important to open!
Shipping
Seller: COMSOFT XP, trading as MoxCards, 5 Parc d’Activité de Camalcé, 34150 Gignac, France. Contact: inresponse@moxcards.eu, +33 4 51 45 94 40.
Destinations and preparation
Orders are dispatched from France to metropolitan France and European Union destinations offered at checkout. For any other destination, contact us before ordering. For in-stock items, dispatch is expected within 48 business hours after payment validation. This timing concerns handover to the carrier, not delivery to the recipient. Weekends and public holidays are excluded. Pre-orders and mixed baskets follow the terms below.
The delivery date or period communicated before your purchase covers preparation and transport. Where no specific date or period has been agreed, the statutory maximum of 30 days applies. A carrier estimate does not remove your rights in relation to the agreed delivery deadline.
Delivery methods and prices
Available services and their exact prices are shown before payment according to the products, quantity, weight and delivery address. In metropolitan France, eligible baskets containing only ungraded (raw) single cards, up to 50 cards, may use letter delivery. Sealed products, graded cards and accessories require an eligible parcel service.
- Metropolitan France: eligible letter delivery, Chronopost Shop2Shop pickup-point delivery or Colissimo home delivery.
- European Union: eligible untracked international letter delivery or tracked Colissimo home delivery.
For eligible letter orders below €50 after discounts in metropolitan France, including Corsica, the rates are €1.80 / €2.40 / €2.80 / €3.40 / €4.10 for 1–5 / 6–10 / 11–20 / 21–30 / 31–50 cards. For eligible letter orders below €100 in other EU destinations, the rates are €2.80 for 1–5 cards and €5.40 for 6–30 cards. Shop2Shop parcel rates in France start at €4.90. Colissimo rates start at €6.90 in France and €16.90 in the EU, depending on shipping weight. The exact services and charges are displayed at checkout.
Pickup in Gignac by appointment
Pickup in Gignac by appointment. Once your order is ready, we’ll contact you to arrange a pickup time.
Free standard delivery
In metropolitan France, including Corsica, letter delivery is free from €50 for eligible baskets containing only ungraded (raw) single cards, up to 50 cards. Standard Shop2Shop delivery is free from €100 for other eligible baskets, including sealed products, accessories, mixed baskets and baskets not eligible for letter delivery. Both thresholds apply to the value of items after discounts, excluding shipping charges. Express shipping remains a paid option. Free delivery does not apply to other European Union destinations; the applicable shipping charges are shown at checkout. Paid alternatives may remain available. Conditions specific to a private offer are stated in that offer and at checkout.
A digital gift card ordered on its own incurs no shipping charges.
Pre-orders and mixed baskets
Pre-order items are identified before purchase and are not immediately available. The 48-business-hour dispatch estimate does not apply to pre-orders: their dispatch follows the date or period stated on the product page and confirmed before purchase. The announced release date is distinct from the delivery date or period agreed for your order. The deposit is a part-payment of the product price; it is not an additional delivery charge. Any remaining balance is payable at the stage specified in your payment plan.
A mixed basket containing in-stock goods and pre-orders follows the delivery arrangements agreed before purchase. No additional shipping charge or later delivery deadline is imposed without your agreement. If the delivery arrangements for a mixed basket are unclear, contact us before ordering or place separate orders to select delivery for each group.
We inform you of delays. A supplier's postponement does not remove your statutory cancellation rights. If supply becomes definitively impossible, payments for the unavailable goods are refunded; store credit is not imposed.
Tracking, pickup points and responsibility
Colissimo and Shop2Shop services include tracking. International letter delivery may be untracked. Where tracking is included, details are provided with the dispatch notification. For Shop2Shop, select your pickup point when prompted. We contact you if information needed for delivery is missing.
We remain responsible for delivery by the carriers offered by our store until you or a third party you designate, other than the carrier, physically receive the goods. The statutory exception for a carrier independently chosen by you remains applicable. Choosing an untracked letter does not waive your delivery rights.
Late, lost or damaged delivery
Contact us with your order number. Reporting damage and keeping the packaging can help us investigate without replacing your statutory rights. If the agreed deadline is missed, you may require delivery within a reasonable additional period and, where the legal conditions are met, cancel the contract. Some circumstances permit immediate cancellation. Payments due are refunded within 14 days following cancellation for non-delivery.
The return address is COMSOFT XP — MoxCards, 5 Parc d’Activité de Camalcé, 34150 Gignac, France. See our returns and refund policy for withdrawal procedures.
Your statutory delivery rights
Destinations, available methods, charges and delivery dates or periods are displayed before payment for your basket and address. The Shipping page describes available services; the charges agreed in your order apply to it.
We deliver within the agreed period. Without an indicated or agreed period, delivery takes place without unjustified delay and no later than thirty days after conclusion. This includes preparation and transport; carrier estimates do not replace our commitment.
We bear delivery responsibility until you or your designated third party physically receive the goods, subject to the statutory exception for a carrier you independently select instead of a carrier offered by MoxCards. Choosing an untracked letter does not waive delivery rights.
Contact us about loss, damage or missing goods. Photos and packaging can help investigations but are not general conditions for exercising statutory guarantees. Failure to record reservations with the carrier does not remove your statutory remedies against us.
Following a missed deadline, you may require delivery within a reasonable additional period and then terminate under the statutory conditions. Immediate termination may be available, including refusal to deliver or an essential deadline. Amounts due following termination for non-delivery are refunded within fourteen days.
The version disclosed when you ordered remains applicable. This update does not reduce rights arising from earlier orders. See our terms of sale and statutory guarantees.
Returns, withdrawal and refunds
MoxCards is operated by COMSOFT XP, a French SARL with share capital of €1,000, registered with the Montpellier Trade and Companies Register under number 941 175 523, SIRET 941 175 523 00013, VAT number FR44941175523.
Contact and return address
COMSOFT XP — MoxCards
5 Parc d’Activité de Camalcé
34150 Gignac, France
Email: inresponse@moxcards.eu
Telephone: +33 4 51 45 94 40.
Your right to cancel
For an online purchase as a consumer, you normally have 14 days from receipt of your goods to notify us that you wish to withdraw from the purchase, without giving a reason. Where several goods in one order are delivered separately, this period starts upon receipt of the last good. Statutory rules governing the calculation and extension of this period apply. You may also notify us before dispatch.
Send a clear statement by email or post to the contact details above. You may use the form below, but it is not compulsory. Including your order number helps us identify the purchase. No prior return authorisation is required to exercise your statutory right.
Returning the goods
Return the goods to the address above within 14 days of notifying us of your withdrawal. For a change-of-mind return, you pay the direct return postage where this was disclosed before purchase. Please protect the goods adequately for transport. Return costs resulting from an incorrect, damaged or non-conforming product are not charged to you where we are legally responsible.
Refunds and pre-orders
We refund amounts due within 14 days of being informed of your withdrawal. For goods already dispatched, we may withhold the refund until we receive the goods or evidence that you have sent them back, whichever happens first. The refund includes the initial standard delivery charge as required by law; extra costs for a more expensive delivery option you chose are excluded.
Refunds use the original payment method unless you expressly agree to another method that costs you nothing. Store credit is not imposed. For a cancelled pre-order covered by withdrawal or another statutory cancellation right, amounts already collected, including the deposit, are refunded and future payments for the cancelled goods are cancelled. These terms do not impose an automatic deposit forfeiture.
Collectibles, sealed products and mystery packs
A product being collectible, rare, graded, sealed or sold as a mystery pack does not in itself exclude the statutory right to withdraw. You may be liable for actual diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, subject to the statutory conditions.
Opening an original booster pack, breaking a product seal or opening a grading case may cause substantial loss of value. Any deduction must be justified by the actual loss; there is no automatic flat-rate deduction. Opening the outer MoxCards mystery-pack envelope is distinct from opening the original boosters it contains.
Statutory exclusions, such as genuinely personalised goods, apply only when their legal conditions are satisfied and customers are properly informed. Selecting a standard language or variant from our catalogue does not by itself make an item personalised.
Incorrect, damaged or non-conforming goods
Contact us with your order number and a description of the problem. Photographs may help us assess it. A seven-day commercial reporting period does not replace your statutory guarantee periods. The legal guarantees of conformity and against hidden defects remain applicable, including to discounted and second-hand goods. We remain your contact for problems involving a carrier offered by our store.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To COMSOFT XP — MoxCards, 5 Parc d’Activité de Camalcé, 34150 Gignac, France, inresponse@moxcards.eu:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / provision of the following service (*): …
Ordered on (*) / received on (*): …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s), only if this form is submitted on paper: …
Date: …
(*) Delete as appropriate.
This update does not reduce any rights you have for an earlier purchase.